Meet the team
Our talented and experienced facilitators, coaches and trainers can help your organisation meet the demands of a complex, challenging and changing world.
Girda Niles
Carol Conway
Emily Ahmed
Scott Hay
Fiona Scrase
““I enjoy seeing people have those lightbulb moments and insights, when they experience a quantum shift in their thinking or realising they’ve been operating from unhelpful beliefs. I love it when the Set reflects on how it works together and begins to take ownership for its own process, gaining a self-awareness of their style of questioning, rewording closed questions without anyone saying anything.””
Professional qualifications:
Certified Professional Co-active Coach (CPCC)
Organisation & Relationship Systems Certified Coach (ORSCC)
Postgraduate Diploma in Human Resource Management and Development
Area of expertise:
Action Learning Facilitation
Action Learning Training
Coaching
Team coaching
Janie Wilson
““I love that Action Learning is so adaptable and knows no boundaries. It gets to the heart of issues, and sees real breakthroughs in thinking, commitment, motivation and understanding. And, thanks to the collective and intimate nature of the Set, people do the things they say they will do – it’s so effective and transformational.””
Professional qualifications:
Diploma in Training
Certificate in Business Mentoring
Professional certified Coach with ICF
MSC in Social Policy
Certificate of Qualification in Social Work
Area of expertise:
Action Learning Facilitation
Action Learning Training
Coaching
Team coaching
Amy Barbor
““Action Learning requires us to find new ways of communicating. Conversations can seem challenging and uncomfortable, but artful facilitation can create a transformational impact. These are essential lessons for any leader.””
Professional qualifications:
The art and craft of designing learning spaces – KAOS Pilot
Designing for Inclusion
Introduction to human-centred design
ILM Advanced Action Learning Facilitator
Facilitating vulnerable groups
Area of expertise:
Action Learning Facilitation
Action learning Training
Designing and delivering learning programmes
Diversity, equity, and inclusion of learning spaces
Heidi Schaefer
““For me, Action Learning acknowledges the complexity and contradictions in our lives and works with that to find understanding – by placing thoughtful questions and actions at the centre of its philosophy and principles. When working with a Set, I look forward to when the trust has developed and members are able to supportively challenge each other in ways that help everyone to see the world with new possibility. It’s so empowering!””
Professional qualifications:
MSC in Management by Action Learning
Area of expertise:
Action Learning Facilitation
Action Learning Training
Coaching
Joanna Ridout
““I look forward to those unexpected moments, when a seemingly standard question can unlock new learning and flick a switch in someone’s brain, allowing them to see a new way of achieving. What I enjoy most is watching people grow into their potential, witnessing learning breakthroughs as well as recognition and articulation of sticky problems, and the confidence to take risks in finding the right ways forward.””
Professional qualifications:
ILM qualified Action Learning Facilitator
Advanced ILM certification in Action Learning Facilitator
Area of expertise:
Action Learning Facilitation
Action Learning Training
Organisational Development consultant
Suri Patel
Professional qualifications:
Area of expertise:
Action Learning Training
Action Learning Facilitation
Girda Niles
Professional qualifications:
Area of expertise:
Action Learning Training
Action Learning Facilitation
Emily Ahmed
““Action Learning creates a space for people to listen, be heard, explore their challenges, and reach their own solutions. For me the joy and satisfaction is in facilitating a group to take that journey, enabling a reflective practice which can be truly transformational.” ”
Professional qualifications:
Action Learning Facilitation
PhD Health Sciences and Co-production
MPhil Health Sciences
MA Applied Anthropology and Community Work
Foundation certificates in Arts Management and Art Therapy
PTLLS Education and training
Area of expertise:
Action Learning Training & Facilitation
Group facilitation and reflective learning
Co-production and public engagement
Qualitative Research
Creative arts, health and social care
Diversity, equity, and inclusion
Carol Conway
“For me, curiosity is a super-power and Action Learning is how you put that superpower into action! It’s a structured process that assists us all in getting curious. Rather than going straight to “fixing” problems, I think Action Learning invites us to sit with the problem a little longer and get clearer on what’s going on, which often brings us to new and better solutions.
It reminds me of the Einstein quote: “If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask, for once I know the proper question, I could solve the problem in less than five minutes.”
”
Professional qualifications:
Certified Action Learning Facilitator (ILM)
Certified Facilitator of Restorative Practices (IIRP, UK)
Certified Facilitator for the Pacific Institute in Ireland
Area of expertise:
Action Learning Facilitation
Action Learning Training
Coaching
Leadership Development