Case study:
Changing the culture to encourage organisational development


The University of Salford introduced an organisational development programme to improve performance and create a change in culture involving over 360 academic and professional service staff. They chose Action Learning (AL) to transfer the learning from the workshops into the workplace.  

Our approach

We teamed up with the university to implement the Action Learning within the programme of leadership workshops. We trained an internal cohort of 13 facilitators. We also provided advice and guidance on how to introduce and use AL. 

Following the leadership workshops, all participants were offered internally-facilitated Action Learning Sets to help them address the challenges that arise as they worked on developing a high-performance culture. Once the Sets were up and running, we supported the new facilitators with a series of CPD sessions. 


Over 160 leaders volunteered to join one of 26 AL Sets. It created an interface with other leaders, built internal networks, provided support and helped embed the leadership content. 

Our client reported much stronger networks, with leaders recognising they had more in common with each other than they realised. Each participant gained more confidence, and were able to view issues in an informed, positive light. Furthermore, by having clearer communications, the teams became more pro-active, energised, and more structured in their approach. 

In brief: key services used

Action Learning Facilitator Training
Consultancy and advice
Tools and resources 

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