Meet the team

Our talented and experienced facilitators, coaches and trainers can help your organisation meet the demands of a complex, challenging and changing world. 


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Fiona Scrase

“I enjoy seeing people have those lightbulb moments and insights, when they experience a quantum shift in their thinking or realising they’ve been operating from unhelpful beliefs. I love it when the Set reflects on how it works together and begins to take ownership for its own process, gaining a self-awareness of their style of questioning, rewording closed questions without anyone saying anything.”
— Fiona Scrase

Professional qualifications:

  • Certified Professional Co-active Coach (CPCC)
  • Organisation & Relationship Systems Certified Coach (ORSCC)
  • Postgraduate Diploma in Human Resource Management and Development

Area of expertise:

  • Action Learning Facilitation
  • Action Learning Training
  • Coaching
  • Team coaching

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Janie Wilson

“I love that Action Learning is so adaptable and knows no boundaries. It gets to the heart of issues, and sees real breakthroughs in thinking, commitment, motivation and understanding. And, thanks to the collective and intimate nature of the Set, people do the things they say they will do – it’s so effective and transformational.”
— Janie Wilson

Professional qualifications:

  • Diploma in Training
  • Certificate in Business Mentoring 
  • Professional certified Coach with ICF 
  • MSC in Social Policy 
  • Certificate of Qualification in Social Work

Area of expertise:

  • Action Learning Facilitation
  • Action Learning Training
  • Coaching
  • Team coaching

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Jo Royle

“I love the connections people make with one another, the learning they take and the reassurance Action Learning gives them. I look forward to seeing the realisation that asking questions can be way more powerful than giving advice, and that slowing down and taking time out actually allows us to achieve more.”
— Jo Royle

Professional qualifications:

  • Postgraduate Certificate in Coaching for Organisational Performance

Area of expertise:

  • Action Learning Facilitation
  • Coaching
  • Organisational Development

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Fay Andrews-Hodgson

“What I enjoy most about Action Learning facilitating is creating a space in which people can take time to stop and reflect. I love seeing supportive human connections develop, allowing people to open their minds to new possibilities. I love the a-ha moments when participants find new ways of thinking, bringing with it a sense of freedom.”
— Fay Andrews-Hodgson

 Professional qualifications:

  • MSc Psychology of Work
  • PG Diploma in Coaching Supervision
  • CMI Level 7 Leadership Mentoring and Coaching  
  • Level A & B Psychometrics

Professional Training:

  • Complexity Theory and Methodology
  • Team Coaching
  • Organisational Relationships Systems Coaching (Fundamentals)                                                             
  • NHS Leadership Framework 360 facilitation
  • Co-Active Coaching

Area of expertise:

  • Organisational Development
  • Action Learning Facilitation
  • Coaching
  • Team coaching

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Heidi Schaefer

“For me, Action Learning acknowledges the complexity and contradictions in our lives and works with that to find understanding – by placing thoughtful questions and actions at the centre of its philosophy and principles. When working with a Set, I look forward to when the trust has developed and members are able to supportively challenge each other in ways that help everyone to see the world with new possibility. It’s so empowering!”
— Heidi Schaefer

Professional qualifications:

  • MSC in Management by Action Learning

Area of expertise:

  • Action Learning Facilitation
  • Action Learning Training
  • Coaching

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Joanna Ridout

“I look forward to those unexpected moments, when a seemingly standard question can unlock new learning and flick a switch in someone’s brain, allowing them to see a new way of achieving. What I enjoy most is watching people grow into their potential, witnessing learning breakthroughs as well as recognition and articulation of sticky problems, and the confidence to take risks in finding the right ways forward.”
— Joanna Ridout

Professional qualifications:

  • ILM qualified Action Learning Facilitator 
  • Advanced ILM certification in Action Learning Facilitator

Area of expertise:

  • Action Learning Facilitation
  • Action Learning Training
  • Organisational Development consultant

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Linda Keenan

“I enjoy how Action Learning builds capacity and connections in organisations. It develops softer skills and emotional intelligence, sending out a counter cultural message that having questions (and not all the answers) is the mark of an effective leader. The uninterrupted and focused time gives people precious thinking and reflecting space, which is chronically lacking in busy, task-focused environments. Working in this way enables colleagues to feel enormously supported and understood by their peers.”
— Linda Keenan

Professional qualifications:

  • PgDip in Person-centred counselling and therapy (BACP accredited) 
  • MCIPD
  • Diploma in workplace mediation (CEDR) 
  • Advanced AL certificate with ILM
  • MSc in Organisation Development

Area of expertise:

  • Action Learning Training
  • Action Learning Facilitation
  • Coaching
  • Organisational Development
  • Workplace mediation

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